Overview: Angel.com provides industry-leading IVR and call center solutions. We enable organizations of all sizes to streamline business operations using on-demand applications that take advantage of the most pervasive device in the world - the telephone.

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5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com October 2008 - This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.

view 5 Ways to Put Your CRM Data to Work for You and Your Customers research abstract

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.

view E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes research abstract

Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience by Angel.com October 2008 - Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.

view Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience research abstract

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.

view Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile research abstract

Voice-Enabling Salesforce.com with SalesByFone by Angel.com October 2008 - SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone.

view Voice-Enabling Salesforce.com with SalesByFone research abstract