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Overview: InQuira is the leading provider of global enterprise web self-service, collaboration, knowledge management and agent assisted support applications that provide a consistent customer experience across web, phone and community channels.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below
e-Book: Content Management Vs. Knowledge Management by InQuira Inc
October 2008 - This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today's markets.
e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc
October 2008 - This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy by InQuira Inc
October 2008 - This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Mentor Graphics Video Testimonial by InQuira Inc
October 2008 - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc
December 2008 - This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
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