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Overview: NTR Global provides the most secure, web-based and affordable remote support solution in the market today.
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Build a New Business Model Using a Remote Support Solution by NTR Global
September 2008 - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global
September 2008 - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution by NTR Global
September 2008 - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global
September 2008 - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
On Demand Remote Desktop Support Trial by NTR Global
August 2008 - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
QUOCIRCA BRIEFING - Remote IT Management by NTR Global
December 2008 - IT managers and managed service providers, to which the task is often outsourced, must have flexible access to powerful tools and an ability to share the data those tools rely on.
QUOCIRCA BRIEFING - We Are All IT users now by NTR Global
January 2009 - The report draws on Quocirca's knowledge of the technology and business issues faced by organisations and provides advice on the approaches that can be taken to ease the task of IT management.
The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center by NTR Global
December 2008 - The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
Total Support: Achieving Sustainable Business Growth with a Remote Support Solution by NTR Global
November 2008 - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
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